Legal · All documents
Scope, dependencies, acceptance and fees for white-glove onboarding.
Version: 1.0 · Last updated: 13 June 2026
This schedule forms part of the VETos Master Subscription Agreement and applies where the Order Form includes onboarding services.
1.1 Supplier will provide the onboarding services described in the Order Form, which may include: platform configuration, ingestion and migration of the Customer's existing training and assessment materials, compliance mapping setup, user setup, training sessions for Customer staff, and go-live assistance (Onboarding Services).
1.2 Onboarding Services are limited to the scope in the Order Form. Additional work is by separate agreement at Supplier's then-current rates.
2.1 The Customer must, in a timely manner: (a) provide the data, materials, access and decisions reasonably requested; (b) nominate a project contact with authority to make decisions; (c) make relevant staff available for training and review sessions; and (d) complete any acceptance review within the window in clause 4.
2.2 Supplier is not responsible for delay or additional cost caused by the Customer failing to meet a dependency. Timeframes extend accordingly.
3.1 If onboarding cannot proceed for 20 business days because of a Customer dependency failure, Supplier may give notice that, unless the dependency is met within 10 further business days: (a) the Onboarding Services are deemed complete; (b) any fixed onboarding fee becomes payable in full; and (c) the Subscription Term and subscription billing commence (if they have not already).
3.2 Supplier will work with the Customer in good faith to resume and complete any remaining onboarding activities after a deemed completion, at no extra charge for the original scope, for up to 60 days.
4.1 Each onboarding deliverable is accepted when the Customer confirms acceptance, uses it in production, or does not notify a material non-conformance within 10 business days of delivery, whichever is first.
4.2 If the Customer notifies a material non-conformance within the window, Supplier will correct and redeliver, and clause 4.1 reapplies.
5.1 Supplier warrants that Onboarding Services will be performed with reasonable care and skill by appropriately experienced personnel. The Customer's remedy for breach is re-performance of the affected service, or where re-performance is not reasonably possible, a refund of the fee attributable to it. This does not limit any non-excludable statutory right.
6.1 Onboarding fees are the fixed amount stated in the Order Form, invoiced as set out in the Order Form, unless the Order Form states they are included in the subscription fee.
6.2 Pre-approved travel and expenses are charged at cost.
7.1 The Customer's data and materials remain the Customer's, including content migrated into VETos and Outputs generated during onboarding (per the MSA).
7.2 Supplier retains ownership of its tools, templates, methodologies and know-how used or developed in delivering Onboarding Services. The Customer receives a licence to use configurations and deliverables as part of its use of VETos during the Subscription Term.
8.1 The SLA availability commitment applies from the production go-live date confirmed during onboarding, or from deemed completion under clause 3, whichever is earlier.
Version: 1.0 · Last updated: 13 June 2026 · © Supahuman Limited (NZBN 9429050314928). All rights reserved.